One platform for every government relationship

Core GovXRM enterprise platform providing the shared data foundation, identity layer, configurable workflows, role-based access, security, audit history, notifications, administration, and common platform capabilities used across GovXRM applications.

Secure, agency-branded self-service portal enabling residents, businesses, applicants, partners, and other external users to submit requests, complaints, applications, and supporting documents; receive notifications; track status; complete electronic signatures; and interact with agency services.

Annual subscription software for end-to-end management of waiver requests and determinations. Supports configurable waiver intake, requester and case information, eligibility and completeness checks, document and evidence collection, review and assignment, routing, requests for additional information, approvals and denials, communications and notifications, status and deadline tracking, decision documentation, audit history, dashboards, and reporting. When used with GovXRM Portal, external users can submit waiver requests, upload supporting documents, receive notifications, and track request status.

Audit lifecycle management software supporting audit planning, assignments, fieldwork, evidence collection, findings, corrective actions, approvals, follow-up activities, and reporting.

Partner and vendor management platform supporting onboarding, qualification, document management, communications, performance tracking, compliance monitoring, renewals, and partner relationship management.

Governance, risk, and compliance management software for risks, controls, assessments, compliance obligations, evidence, remediation, attestations, approvals, and audit-ready reporting.

Passwordless identity and access management platform supporting secure authentication, identity verification, access policies, and modern authentication methods for workforce and authorized external users.

Enterprise search and retrieval-augmented generation platform for finding information across approved agency documents, records, repositories, and connected systems using keyword and natural-language search.

Policy lifecycle management software for drafting, reviewing, approving, publishing, distributing, acknowledging, versioning, renewing, and archiving agency policies and procedures.

End-to-end grant management software supporting funding opportunities, applications, eligibility review, evaluation, scoring, awards, agreements, payments, performance monitoring, compliance, closeout, and reporting.

Configurable case management platform supporting intake, assignment, investigations, workflows, referrals, escalations, deadlines, communications, document management, resolution, status tracking, and reporting.

End-to-end complaint intake and complaint case management software enabling residents, businesses, and other external stakeholders to submit complaints and supporting information through GovXRM Portal, while agency staff manage intake, classification, triage, assignment, routing, investigation, evidence and document management, internal tasks, communications, service-level deadlines, escalations, findings, corrective or resolution actions, notifications, status tracking, closure, audit history, dashboards, and reporting. Supports agency-configurable complaint types, priorities, workflows, and identified or anonymous intake where permitted. GovXRM Portal is required for external complaint submission.

Permit lifecycle management software supporting applications, document submission, plan review, inspections, fees, approvals, issuance, renewals, conditions, compliance tracking, and applicant status updates.

Dynamic electronic forms platform for designing, publishing, completing, routing, and managing accessible online and internal forms with conditional fields, validation, attachments, electronic signatures, and workflow integration.

Time, attendance, project time tracking, and labor allocation software supporting employee time entry, approvals, project and grant coding, activity tracking, leave reporting, labor distribution, and reporting.

Government website, microsite, portal, and content management platform for creating and maintaining accessible public-facing digital experiences, service information, forms, announcements, and agency-branded web content.

Social media and digital engagement management platform for planning, approving, publishing, monitoring, and reporting agency communications and public engagement across supported digital channels.

Contract lifecycle management software supporting requests, drafting, review, negotiation, approvals, execution, obligations, amendments, renewals, milestones, compliance, document retention, and reporting.

Legislative tracking and management platform supporting the legislative process from inception through deployment, including legislative item tracking, workflows, stakeholder collaboration, reviews, approvals, milestones, status visibility, and reporting.

License lifecycle management software supporting applications, eligibility and document reviews, approvals, issuance, fees, amendments, renewals, compliance tracking, notifications, audit history, and reporting.

Analytics and reporting platform providing operational dashboards, configurable reports, performance indicators, compliance reporting, workload analysis, and executive reporting.

Integration platform providing APIs, connectors, data exchange, synchronization, and interoperability between GovXRM and agency systems, financial systems, GIS platforms, identity providers, and legacy applications.

Workflow and rules automation platform supporting configurable routing, task assignment, escalations, service-level alerts, notifications, approvals, business rules, and logged automated actions.

Unified profile management for residents, constituents, businesses, organizations, and properties with identity matching, cross-department record linkage, deduplication, and a 360-degree relationship view.

Departmental financial operations and fund/project tracking software supporting revenue and receipt tracking, expenditures, budgets, funds, projects, financial approvals, commitments, reconciliation, operational reporting, and structured data exchange with statewide ERP and financial systems. Designed to provide departments with day-to-day financial visibility while complementing statewide enterprise financial systems.

Core payment collection and payment-management software enabling government departments to initiate, accept, track, reconcile, and report payments associated with agency programs and services, including fees, licenses, permits, applications, invoices, and other receivables. Supports constituent-facing payment experiences, payment status tracking, electronic receipts, refund and adjustment workflows, reconciliation, audit history, reporting, and integration with agency-authorized payment processors and financial systems. Third-party payment processing, merchant acquiring, interchange, card-network, banking, chargeback, dispute, refund, payout, and other processor fees are separate from GovXRM licensing. Processor pricing may vary based on payment method, transaction value, volume, and negotiated terms.

10,000 Transaction Add-On provides additional GovXRM Payments application transaction capacity in increments of up to 10,000 successful payment transactions, including transaction orchestration, payment-status management, receipt generation, reconciliation records, reporting, audit tracking, and associated application integration processing. Third-party payment processing, merchant acquiring, interchange, card-network, banking, chargeback, dispute, refund, payout, and other processor fees are separate from the GovXRM transaction-capacity fee. Processor pricing may vary based on payment method, transaction value, volume, and negotiated terms.

Annual subscription software for managing the lifecycle of budget change proposals from preparation through departmental review and approval. Supports configurable BCP intake, proposal details and justification, fiscal and funding information, position and staffing impacts, supporting documents, assignments, review workflows, comments, revisions, approvals, status and deadline tracking, notifications, version history, audit trail, dashboards, and reporting. Designed to provide departments with a centralized, traceable process for preparing, reviewing, monitoring, and managing budget change proposals.

Annual AI-enabled testing, documentation, and software delivery platform deployed within the customer environment. Includes up to 100,000 platform executions per year; generation of requirements-aligned user stories, test plans, manual tests, documentation, and native Playwright UI and API test automation; requirements-to-test traceability; core administration; and usage reporting. AI Agent add-ons are available separately. Auto-heal is available with BuildStudio Enterprise and Enterprise Unlimited. Annual support is purchased separately under the applicable BuildStudio support offering.

Annual AI-enabled testing, documentation, and software delivery platform deployed within the customer environment. Includes up to 500,000 platform executions per year; all Foundation capabilities; self-healing/auto-heal for Playwright test suites; centralized administration across programs and applications; expanded execution analytics; requirements-to-test traceability; and integration with supported development toolchains. AI Agent add-ons are available separately. Annual support is purchased separately under the applicable BuildStudio support offering.

Annual department-wide AI-enabled testing, documentation, and software delivery platform deployed within the customer environment. Includes unlimited platform executions; all Enterprise capabilities including self-healing/auto-heal; the complete current BuildStudio AI Agent portfolio and future enterprise agent releases made generally available during the license term; centralized governance, auditability, and usage visibility; and use across licensed department programs, applications, teams, and implementation partners. Annual support is purchased separately under the applicable BuildStudio support offering.

Adds up to 50,000 additional annual BuildStudio platform executions to an active BuildStudio Foundation or Enterprise license. Execution capacity applies to the applicable license term and does not roll over beyond that term.

Annual subscription add-on for one selected BuildStudio AI Agent for use with an active BuildStudio Foundation or Enterprise subscription. The add-on enables a specialized BuildStudio agent for approved software delivery, testing, documentation, or related automation use cases within the licensed BuildStudio environment. BuildStudio Enterprise Unlimited includes the complete current AI Agent portfolio and does not require this add-on for agents included with that tier.

Annual subscription software capability within BuildStudio for accelerating the migration and modernization of existing enterprise applications into Microsoft Dynamics 365 and Power Platform environments. Supports application discovery, source-to-target mapping, configuration analysis, migration planning, transformation, migration execution, validation, reconciliation, migration tracking, and deployment activities across supported legacy, custom, packaged, and enterprise application environments.

Annual subscription add-on providing additional BuildStudio Migration processing capacity for migration and modernization of legacy and custom enterprise applications into Microsoft Dynamics 365 and Power Platform environments. Supports additional application discovery, source-to-target mapping, configuration analysis, migration planning, transformation, migration execution, validation, reconciliation, migration tracking, and deployment activities across supported legacy, custom, packaged, and enterprise application environments.

Annual subscription add-on extending BuildStudio Migration capabilities for migration and modernization of application configurations, forms, workflows, business rules, security structures, case-management processes, integrations, user experiences, and related application components into Microsoft Dynamics 365 and Power Platform environments. Supports analysis, transformation, implementation, validation, and deployment of target-state application capabilities.